Customer Satisfaction Matters
At FroggyWoods LLC, we want you to be completely satisfied with your purchase. If there is a problem with your order, we will work with you to make it right.
Return Eligibility
We accept returns of eligible merchandise within 30 days of delivery.
To qualify for a return:
- The item must be unused and in original condition.
- The item must be returned with its original packaging, accessories, and documentation.
- The item must not show signs of use, sharpening, modification, or damage.
- Proof of purchase or an order number is required.
Non-Returnable Items
The following items are not eligible for return:
- Used or modified products
- Engraved, customized, or personalized items
- Clearance or final sale items
- Gift cards
- Special order products
- Products that cannot be safely resold due to legal, safety, or manufacturer restrictions
- Products that have been sharpened, disassembled, modified, or used for cutting tasks are not eligible for return.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photographs of the product and packaging, when applicable
We will review the issue and work to provide a replacement, exchange, or refund when appropriate.
Refund Process
Once a return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Original shipping charges are generally non-refundable unless the return results from our error.
- Processing times may vary depending on your payment provider.
Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- We recommend using a trackable shipping service when returning merchandise.
Order Cancellations
Orders may be canceled before shipment. Once an order has shipped, it must follow the return process outlined in this policy.
Contact Us
FroggyWoods LLC
Veteran-Owned & Operated
Port St. Lucie, Florida, USA
📧 froggywoodsfl@gmail.com
🌐 FroggyWoods.com